Refund & Return Policy

Before purchasing check the following:

  • Shipping Address: DaRosa Creations ships to the address on the order confirmation. We are not responsible for mistakes in the address or missing apartment and/or suites numbers etc.
  • Make sure you read the item(s) specifications (size, color, material etc) to make sure the item(s) will fit.
  • Keep in mind that each computer or device monitor displays colors differently. If you are not sure if the colors will match, you can order a sample.
  • DaRosa Creations is not responsible for lost or damaged packages, however we will try to work with our customers on a case by case basis.
If you are unhappy with your purchase for any reason you can contact DaRosa Creations within 14 working days after receiving your items for a return authorization.
Please include your order number, name and reason for the return or exchange. In the unlikely event you received an item that has a manufacturing defect, you can attach a picture or description of the issue.
DaRosa will try to resolve the problem as quickly as possible and in general responds within 2 business days. 

Refunds and exchanges are taken on a case-by-case basis.

We can't accept returns for:
  • Custom or Personalized orders, unless they arrive damaged or defective.
  • Clearance Sale items
DaRosa Creations will replace items if they are defective or damaged.
To be eligible for a return, your item must be unused and in the same condition as you received it.
US Return Address (Warehouse):

(Please mention name and order number with your shipment)

DaRosa Creations / DigitalServe
615 Main St. #1952
Niagara Falls, NY 14302
United States

It takes 2-3 business days for our warehouse to forward the shipment to our business location in Canada. Your refund will be processed after the items are received in original condition.

Canadian and International Return Address
(Please mention name and order number with your shipment)
DaRosa Creations
18 Cherry Street
L7G 3J8, Georgetown, ON

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

DaRosa Creations will refund the items minus the shipping costs, unless there was a defect with your order. Please contact us before returning any order to see how a problem can be solved.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.